Manage appointments
Open Appointments in the Patient Portal. Status tells you what you can do next:
ConfirmedAction neededCancelled
- Confirmed — keep the time, or reschedule/cancel within the cutoff below.
- Action needed — open the appointment and finish the requested step before the visit.
- Cancelled — the booking is closed. Book again if you still need care.
Review an appointment
Section titled “Review an appointment”- Open the appointment in the list.
- Check service, provider, site, and time. The grid follows your browser timezone. Emails use the site timezone (America/Bogota when the site has none).
Reschedule or cancel
Section titled “Reschedule or cancel”Patient self-service reschedule and cancel are allowed until 24 hours before the start time. After that cutoff, contact the organization.
- Open the appointment.
- Choose reschedule or cancel.
- For reschedule, pick a new slot that still follows the 2-hour booking lead time.
Cancel links in reminder email follow the same 24-hour cutoff.
Reminders
Section titled “Reminders”When reminders are enabled for your appointment, the product can send patient reminders 24 hours and 3 hours before start.