Book an appointment

An appointment is a scheduled slot with a provider, service, and care modality. Booking is not an encounter — care starts later when the organization opens the episode.

Two booking paths

Membership booking uses your plan and its service limits. Private-service booking is a separate path for services outside that entitlement.

Choose the path

Membership booking and private-service booking open from different menu items. There is no in-flow switch that changes the commercial channel after you start.

1. Sign in to the Patient Portal.
2. Open membership booking for plan benefits, or private-service booking for services outside the plan.
3. Pick a time first then a provider, or a provider first then a time — whichever order the path shows.

Rules that apply on the patient side

• Self-service booking needs at least 2 hours before the appointment start.
• Bookable times come from provider availability. A provider cannot take overlapping scheduled services.
• Membership booking follows the plan’s service category limits and remaining quota.
• Private-service confirmation may still require the provider or organization to complete payment collection. Online checkout is not a guaranteed step in this help.

If you see no times

1. Confirm you are on the correct booking path (membership vs private).
2. Try another service, modality, site, or day.
3. Ask your organization if the service is enabled and the provider has published availability.

Next

After you confirm, the appointment appears in Manage appointments.